Privacy Policy

1. General Information
Who is the Data Controller?

Quattrocalici, located at via Monte Cengio 18B, 36050 Quinto Vicentino (Italy), VAT no. 03921390245, is the Data Controller, i.e., the entity that decides how and why your personal data is processed.

You can always contact Quattrocalici by writing to the above address, or by sending an email to info@quattrocalici.it.

2. What personal data do we collect?

The categories of personal data that Quattrocalici collects and processes when you browse or make a purchase on quattrocalici.it include:

a) we collect personal data necessary to conclude and execute your purchase on shop.quattrocalici.it, such as name and surname, email address, shipping address, billing address, telephone, and payment data;
b) we collect your email address when you sign up for our newsletter service;
c) we process the personal data you provide when you contact our Customer Service to provide the requested assistance;
d) with your consent, we collect and use your personal data for marketing purposes;

We inform you that Quattrocalici does not process personal data relating to minors. By accessing quattrocalici.it and using the services offered by Quattrocalici, you declare that you have reached the age of majority.

Please also read the “Cookie Policy,” which contains detailed information regarding the use of cookies on our sites.

Protection of minors

The Services/Products offered by the Data Controller are reserved for legally capable subjects of concluding contractual obligations, in accordance with the applicable national legislation.

The personal data of minors will not be processed by the Data Controller unless authorized by the holder of parental responsibility.

3. How do we use the collected personal data?

Quattrocalici collects and processes your personal data for the following purposes:

a) to conclude and execute the purchase contract for products offered on shop.quattrocalici.it. When you finalize your purchase, we ask for the personal data necessary for the execution of the contract, such as payment, fraud prevention if you choose to pay by credit or debit card, billing, product shipment, and possible return management.
b) provision of services offered on quattrocalici.it. For this purpose, Quattrocalici needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service you requested.
c) analysis and statistical surveys. We use some information about your use of the Site to perform analysis and statistical surveys to improve our offer and our services;
d) sending of commercial communications and promotional activities following the purchase of our product, so-called soft spam. Following the purchase of a product on the Site, we will send you communications to the email address you provided containing our commercial proposals for similar products and services.
e) with your express consent, we may use the contacts you have provided for commercial communications about our products and services, to update you on news, new arrivals, exclusive products, our offers, and promotions. Also, with your consent, we may use your contacts in conducting market research and surveys to detect satisfaction in order to improve our services and the relationship with our users. These communications will occur exclusively with the methods you choose (via email, SMS, telephone, paper mail, WhatsApp).

If you no longer wish to receive further communications from Quattrocalici or want to limit the ways in which to be contacted, you can stop these communications at any time simply by clicking on the “unsubscribe” link at the bottom of each communication, or by sending an email to info@quattrocalici.it.

We inform you that you might receive further communications from us even after submitting your unsubscribe request, as some mailings may have already been planned, our systems might take some time to execute your request.

In relation to all the above activities, we will process your personal data mainly through electronic and computer means; the tools we use guarantee high security standards, in full compliance with current legislation.

4. Legal basis of processing

We process your personal data only in the presence of one of the conditions provided by current legislation, and specifically:

a) for the conclusion and execution of a contract of which you are a part.

When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This base legitimizes the processing of personal data that occurs in the following activities:

– conclusion and execution of a purchase contract for products offered on shop.quattrocalici.it;

– registration on the Site and use of services reserved for registered users;

– provision of services offered on quattrocalici.it or on domains dependent on it;

– management of your requests by our Customer Service.

The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but without the requested data, it will not be possible to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and will not be able to use Quattrocalici’s services, and Quattrocalici will not be able to handle your requests;

b) to comply with a legal obligation.

In case of a purchase contract for goods on quattrocalici.it, the processing of the User’s data will occur to comply with the legal obligations to which Quattrocalici is subject in accordance with fiscal provisions and other regulations to which Quattrocalici is subject. You are free to decide whether to conclude a contract and whether or not to provide your data, but if you do, your data will be necessary and will be processed to comply with the aforementioned legal obligations to which Quattrocalici is subject.

c) for our legitimate interest.

Some of your personal data, in the event of purchasing products on shop.quattrocalici.it with a credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out such activities to prevent and prosecute any fraudulent activities. For internal administrative purposes, data may be processed by companies belonging to Quattrocalici.

d) based on your consent.

We will carry out the following processing only if you have given your express consent:

– conducting marketing activities and opinion polls and market research;
– analysis of your browsing and consumption habits as part of using your profile on quattrocalici.it, to personalize your experience on our Site.

Providing your personal data for these activities is absolutely optional. You are free to provide your data for these purposes, but without it, it will not be possible for Quattrocalici to carry out the above activities.

6. Who will process your data?

Your personal data will be processed by Quattrocalici’s internal staff who are specifically trained and authorized for processing.

Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on the processing of personal data. These subjects have been appointed as data processors and carry out their activities according to the instructions given by Quattrocalici and under its control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specializing in IT and telematics services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.

Your data may be transmitted to the police and to judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, prevention and protection from threats to public safety, to allow Quattrocalici to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Web push notification

Depending on the device you are browsing from, you may receive, with your consent, push notifications about our offers, news, and your cart.

To disable notifications, depending on the platform and/or browser used, follow the steps listed below:

– Desktop: Right-click on the notification > disable notifications from www.quattrocalici.it

– Mobile: Access the notification center > Site settings > Notifications > Block notifications from www.quattrocalici.it

– Common browsers:

Chrome: Settings > Show Advanced Settings > Privacy – Content Settings > Notifications – Manage exceptions > Enter www.quattrocalici.it and select “Block”
Firefox: Options > Content > Notifications – Choose > www.quattrocalici.it – “Block”
Safari: Preferences > Notifications > Set the selector to “Deny”
8. Extra-EU data transfer

Some of the third parties listed in the previous paragraph “Who will process your data?” may be located in countries outside the European Union which, however, offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).

The transfer of your personal data to countries outside the European Union and which do not ensure adequate levels of protection will be carried out only after concluding between Quattrocalici and these subjects specific agreements containing safeguarding clauses and appropriate guarantees for the protection of your personal data so-called “standard contractual clauses”, also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of a contract between you and Quattrocalici (for the purchase of goods offered on our Site, for registration on the Site or the use of services on the Site) or for the management of your requests.

9. How long do we keep the data?

We keep your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data.

After this period, your data will be permanently erased or otherwise irreversibly anonymized.

Yourpersonal data is stored in compliance with the terms and criteria specified below:

a) Data collected to conclude and execute purchase agreements for goods on quattrocalici.it: until the completion of administrative and accounting formalities. Billing data will be kept for ten years from the billing date;

b) Payment data: until the certification of payment and the completion of the related administrative and accounting formalities following the expiry of the right of withdrawal and the terms applied for the dispute of the payment;

c) Data collected in the context of using services offered on quattrocalici.it: these data are stored until the termination of the service or the cancellation of the subscription to the service by the User;

d) Data used for commercial communication towards users who purchase products on quattrocalici.it (soft spam): this data is kept until the termination of the service or the exercise of the opposition through unsubscribing by the user;

e) Data provided for activities of commercial communications, opinion polls, and market research: until the user requests the cessation of the activity and in any case within 2 years from the last interaction of any kind of the user with quattrocalici.it;

f) Data used to personalize the Site and to show personalized commercial offers: until the user requests the cessation of the activity and in any case within two years from the last interaction of any kind of the user with quattrocalici.it;

In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymization of the related personal data will be definitive within thirty days from the terms indicated above.

10. Your rights

At any time, you can exercise your rights with reference to the specific processing of your personal data by Quattrocalici. Below is their general description and how to exercise them.

a) Access and modify your data: you have the right to access your personal data and request that it be corrected, modified, or supplemented with other information. If you wish, we will provide you with a copy of your data that we hold.

b) Withdraw your consent: you can withdraw consent to the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, it is remembered that marketing activities include sending commercial and promotional communications, conducting market research and surveys for detecting satisfaction for the customization of the website and commercial offers according to your interests. Once we receive your request, we will promptly cease processing your personal data based on this consent, while different processing or based on other premises will continue to be carried out in full compliance with the existing provisions.

c) Object to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest by explaining the reasons justifying your request; before accepting it, Quattrocalici will have to evaluate the reasons for your request.

d) Delete your data: in the cases provided for by current legislation, you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.

e) Request that the processing of your personal data be temporarily limited: in this case, Quattrocalici will continue to store your personal data but will not process it, unless with your different request and the exceptions provided by law. You can obtain the limitation of processing when you contest the accuracy of your personal data, when the processing is unlawful but you oppose the deletion of your data, when your data is no longer needed by us but you need it to exercise your right in court, and when you oppose processing, in the period in which we evaluate the reasons for your request.

f) Request your data or transfer it to a subject other than Quattrocalici (“right to data portability”). You can ask to receive your data that we process based on your consent or on a contract with you in a standard format. If you wish, where technically possible, upon your request, we can transfer your data directly to a third party indicated by you.

To exercise some of your rights described above, you can contact us by sending an email to info@quattrocalici.it.

To ensure that our users’ data does not suffer violations or illegitimate use by third parties, before accepting a request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.

11. Security measures

We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: pseudonymization or encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in case of a data breach. Furthermore, Quattrocalici is committed to testing, verifying, and regularly evaluating the effectiveness of technical and organizational measures to ensure continuous improvement in the security of processing.

12. Complaints

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.

In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.

More information on the methods of filing are available on the Guarantor’s website, at the address http://www.garanteprivacy.it.

13. Changes to this Privacy Policy

The continuous evolution of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may undergo changes and additions over time, which may also be necessary in relation to new regulatory interventions concerning the protection of personal data.

We invite you, therefore, to periodically check its contents: where possible, we will try to inform you promptly about the changes made and their consequences

The updated version of the privacy policy, in any case, will be published on this page, with indication of the date of its last update.

14. Legislative references and useful links

The processing of your personal data is carried out by Quattrocalici in full compliance with the regulations on the matter provided by Regulation (EU) 2016/679 general regulation on data protection, the rules on the processing of Italian personal data and the measures of the Italian Supervisory Authority (http://www.garanteprivacy.it).

Current update: 01/11/2021